Monday, November 10, 2008

Thoughts From the Conference

(Perhaps I should preface this by saying that this was a really good conference, but it led me to think that we are still hiding our light under a basket. I heard a lot of what is considered to be innovative, yet, was somewhat old news to some of us.)

Change, or innovate. That is the question. What are we really doing? Changing or innovating? I found several definitions of change all of which implied to alter or modify something that already existed. Innovate was a little different. Initially it meant to renew or alter. Now, it means to introduce something new; make changes in anything established. There’s that change word again.

I think because we are pretty innovative we do not realize it. For us, maybe innovation and change are close cousins and whereas change may generate fear and uncertainty, maybe innovation generates giddiness and impatience (which may lead to fear and uncertainty). What’s next? When is next coming? Why are we still here? How come others are just now trying things we’ve pretty much perfected? Who can we learn from? What else should we be looking at? Are all questions that could be exciting (leading to impatience and giddiness) or scary (akin to fear and uncertainty). Innovate or change.

Maybe we should avoid using either word and just do it – let’s not refer to “it” as being innovative or making a change – staff and customers can come to their own conclusions – if it’s good, they may just call it a great idea and if it’s not, well, they may call it something else.

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